Cancellation policy & Cancellation form

Consumers are entitled to a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:

A. Cancellation policy

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise the right to cancel, you must inform us (Schwitzer’s Hotel am Park GmbH, Etzenroter Str. 4, 76337 Waldbronn, Deutschland, Tel.: 07243-354850, E-Mail: info@schwitzers.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods.

You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or preliminary cancellation of the right of withdrawal

In accordance with Section 312g (2) No. 9 BGB, unless otherwise agreed, there is no right of cancellation for contracts for the provision of services in connection with leisure activities if the contract provides for a specific date or period for the provision. Accordingly, a right of cancellation is also excluded for contracts relating to the sale of tickets for scheduled leisure events.

B. Cancellation form

If you wish to cancel the contract, please complete and return this form. 

To 

Schwitzer’s Hotel am Park GmbH 
Etzenroter Str. 4 
76337 Waldbronn Germany 
E-mail: info@schwitzers.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the supply of the following service (*) _______________________________________________________ 

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Ordered on (*) ____________ / received on (*) __________________ 

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Name of consumer(s)

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Address of consumer(s)

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Signature of consumer(s) (only for communication on paper)

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Date

(*) Delete as appropriate